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Customization Complications
On the surface, letting people have all the customizations anyone has ever asked for seems like a great way to get alignment with what they want. They’ll just use the things they need! And maybe they want something they haven’t thought to ask for. But that’s just the first thought, because the more options a…
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Fogged Glass
That assumption of configurability is a core part of Progressive Delivery – we don’t all need to have the same experience, even if we’re using the same software. Using feature flags and sticky settings, everyone gets their preferred interaction style.




